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FAQ

Can I trust SD Wheel’s site?

Unequivocally. We’re one of the oldest online wheel and tire retailers in the nation and have served nearly a million customers- that’s right, 1,000,000 people! Check out our Facebook or Instagram page, Google us, ask a neighbor, and you’ll find a whole lot of good about us- we’re here to serve.

What About Sales Tax?

Sales tax will apply to shipment addresses within OH and IL – as well as to purchases picked up at our St. Charles, IL warehouse. We do not charge taxes for customers in other states or out of the country. Please note that if you’re an international customer your government may charge duties/taxes/brokerage when the product arrives. SD Wheel does not pay for these additional brokerage, taxes, and fees.

What Is Your Return Policy?

SD Wheel offers refunds, less shipping, on wheels returned in the condition in which they were received. Wheel only purchases must be unmounted, brand new, and in factory boxes. Wheel and tire packages must not have been installed or driven on. In some cases, a restocking fee may apply.

All refunded items must be approved prior to being returned. Please contact [email protected] for a return authorization. Refunds must be requested within 30 days of original receipt of merchandise. Once approved, all items must be returned within 14 days. Money will be refunded in the same manner in which original payment was made. Once product is returned, please allow 14 days for receipt of funds.

Purchases made using Progressive Leasing may require payment of shipping and/or restocking fees directly to SD Wheel in order to close out the Progressive contract.

Is fitment my responsibility?

We’ve designed our site as seamless as possible, with the best tools possible to give our customers ample choices in their wheel and tire conquest. If your year, make, and model is provided on the website, or to one of our representatives pre - shipment, we will verify that the wheels will bolt on the vehicle, and that the lug nuts / tpms will be compatibile(this stuff we do guarantee). But, if you chose a wheel or tire that’s larger or smaller than stock, it’s on you. If unsure - just ask, and we’ll give you our best opinion on whether or not the package will fit.Heck… we’ve served so many people we’ve got a pretty darn good idea on what does and doesn’t fit.

What If I Found A Lower Price?

Wow.You must have found a really good deal.Send us a link and we’ll beat it(or at least we’ll try, every once in a while we can’t.)

What if I can’t find the brand I’m looking for?

You must me some sort of wheel or tire ninja - we’ve got more than 350 wheel and tire brands under our wings.BUT - chances are if we don’t show it on our site, we can get it.Just shoot us an email([email protected]), or give us a call(800 - 317 - 0483), and we’ll do our best to get a set of wheels and/or tires on your ride.

What is the difference between directional and non - directional wheels?

This is a question we get a lot.The answer is quite simple. If the wheel is a forged wheel, and is listed as directional, it’ll be true directional(two right facing, two left facing wheels). This means the wheels will always point the same direction.Typically, while one - piece cast wheels may appear direction(spokes point right or left), they’re not genuinely directional as once they’re installed, they’ll be pointing to opposite directions.But heck, most people don’t notice this stuff, and you can save a bunch of money doing one - piece cast.

Do You Ship Internationally?

Yes.From Canada to Australia and everywhere in between – we frequently ship to countries all over the world.Please note that unless otherwise specified, SD Wheel shipping covers freight only. If applicable, additional fees(brokerage, duties, etc.) are collected locally and are not included in the price paid.Have questions ? Please ask in advance.

Do You Offer Financing?

We do not offer financing directly, but we have partnered with Affirm to offer fixed monthly payment options with annual interest rates ranging from 10 - 30 % (subject to credit approval) .  The first step is to determine what wheels / tires you’d like to purchase and then one of our wheel specialists can set - up a shopping cart for you to apply directly with Affirm.They are able to provide a credit decision within seconds and, if approved, will provide you with all the details you’ll need to decide if the loan is right for you.Once you accept the loan we’ll be able to get to work processing your order.  Alternately, some of our customer also choose to check out with PayPal Credit (subject to credit approval).

Do You Have A Shop? Can I Pick Up My Wheels?

Sure.Our shop and warehouse are both located in St.Charles, IL.You’re welcome to stop over and work with us in person to select your wheels.You can also order online / on the phone and pick up your order at the warehouse when it’s ready.Just let us know and we’ll schedule a time for you. Note that IL sales tax will apply. If you’re purchasing tires, a IL state mandated $2.50 “Tire Use Fee” will also be added for each tire.

What should I do if I have a vibration, warranty concern, or other issue with my order?

Remember, we’re truck and car enthusiasts, so we’ve experienced some of this firsthand.We’re also here to do our best to get any issues resolved.But let’s be real, if you’ve out some big mud tires on your truck, you’re going to feel some natural vibration that’s not a result of any imbalance.It’s just the pounding of the tread hitting the ground. If you experience a strong vibration or pull, then give us a shout and we’ll work with you to get this issue resolved as quickly as possible.

Balance Beads – Please note that balance beads are not guaranteed. While we use the most exceptional and up - to - date weight charts to ensure we are installing the correct amount of beads for your specific application, there are many variables that we are unable to account for. While it is extremely rare, some wheel and tire assemblies simply do not balance out perfectly with this type of balancing technique and we are unable to confirm this until the assembly is mounted onto the vehicle. If you are having any issues at all, please let us know and we will be here to help!

Damage Upon Receipt – Upon delivery(or pick up at a local terminal), be sure to inspect the complete wheel and tire package BEFORE signing any documents! If damaged, be sure to make FULL NOTES on documents(Bill of Lading) BEFORE SIGNING and accepting shipment.Unfortunately, while it is rare, due to the size and complexity of shipping large packages across the country, damage can occur and it MUST be noted with the shipping courier before signing and accepting the shipment.Damage caused by the shipping courier qualifies you for a replacement and/or credit ONLY IF all damage is noted with the courier BEFORE signing the documents(Bill of Lading). If the damage is NOT noted upon receipt, this alleviates all liability of the courier and we must open a damage claim and see it through to completion before reimbursement(if any) is allotted for the damages.
Please notify us immediately if there is damage and send us pictures via email to [email protected] so wecan document the issue and come to a resolution as soon as possible!

All wheel and tires come with a FULL manufacturers’ warranty, please ask if you have any questions regarding the warranty on a specific product and we will be happy to assist! Please note: SD Wheel will cover the costs involved with warranty claims up to 30 days from date of delivery.After the 30 day period, the costs involved with the warranty claim are the customers responsibility.Please notify us as soon as possible if you have any issues, questions, or concerns!

Are You Selling Second Run Or Blemished Wheels?

No. Unless specifically listed as a blemished wheel, all wheels are brand new, first run, and manufactured warrantied.

Can I Trade My Old Wheels For A Credit Toward New Wheels?

No, unfortunately we aren’t able to accept trades.

What’s Your Phone Number?

Our team can be reached at(800)317 - 0483

Will My Order Come With Center Caps, Lugs, And TPMS Sensors?

If the wheels are made with center caps, they will be included with your purchase(ask if you aren’t sure).  Chrome lug sets are $45 (free shipping if ordered with your wheel purchase) and includes all the lugs needed, 4 locking lugs w / socket, and 4 chrome valve stems w / chromies.

Be careful when comparing to places that offer free lugs, as they often don’t include the extra stuff in our premium set(locking lugs, valve stems, and chromies).

When installing the wheels, lugs should be hand - torqued in a star pattern and not installed using an impact tool.

TPMS sensors are available for an additional cost. For wheel and tire packages, the price includes free installation of the sensors. Please note that some vehicle models or sensors may require a re - programming process to sync with the new sensors.This can be done fairly easily by an auto dealer or repair shop.

I’m Just Looking For Center Caps. Can You Help?

Nope.Sorry.Actually, if you’ve purchased from us in the past, we’ll give it a shot.

How Can You Sell Wheels For Cheaper Than Other Places?

There are two main reasons we can sell for so cheap.First, we keep our costs down.We utilize efficient processes and do everything we can to keep costs down, and as a result, we don’t have to earn as much per set to still make money.

Second, we do A LOT of volume. This enables suppliers to rationalize giving us some of the best pricing in the industry, and that low price can then be passed on to our customers.